IB Market Orders Stuck At Initialized

[JakeOfSpades]

Over the past 2 weeks, some market orders get stuck at Initialized throughout the day even though they are market orders.

Usually they are exit orders, using Gateway 10.19. Anyone else experiencing this?

I have to close them manually after checking the orders tab.

[NinjaTrader_Adrian]

Hello JakeOfSpades,
Thank you for posting.

I'm happy to check into this with you if you would please email us at Support [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN ADRIAN'.

Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[JakeOfSpades]

Hello JakeOfSpades,
Thank you for posting.

I'm happy to check into this with you if you would please email us at Support [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN ADRIAN'.

Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

Ok sent

[amfpaulo]

I am having same problem with FOREX.com. Support team is basically not reading what I sent to them and ignoring my problem. Its a shame

[NinjaTrader_Clayton]

Hello amfpaulo,

Thank you for the update.

CRITICAL — If your inquiry involves live orders, please always reach out to your broker or evaluation provider immediately to confirm and manage your live orders and positions.

If you haven't already, reach out to your Broker or Evaluation Provider to verify the state of your account and orders.


The Forum is not a good place to look into your account or orders as this is publicly facing location and we will need to investigate your private files and information for further insight.

• If you already have a direct message with NinjaTrader support, then reply to that email and let them know you still need further help.
• We cannot help you further if you don't let us know you still need further help and information.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.