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Data missing/not up to date.

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    Data missing/not up to date.

    This is the second time where Economic data has been released and ES completely froze on the chart for a solid 30 seconds. 1. Not supposed to happen 2. It caused my Automated Strategy to run incorrectly given it doesn't have the proper data to calculate resulting in me losing money. This should not be allowed. Money being lost due to the platform not performing properly and not the individual is just absurd. What should I do to prevent this from continuing to happen? and no, its not my PC.. That thing is a monster.

    #2
    Hello leonidaschrist,

    Thank you for your post.

    A "Rendering Delay" can occur on your charts when they are trying to print too much information at once and cannot keep up with the current price. This may become more prevalent on your charts during periods of high volatility and fast market movement. You may also notice your orders filling immediately or being rejected as well as they are submitted to prices nowhere near the current market price. Oftentimes, this is being caused by third-party add-ons that are not efficiently rendering on your charts.

    To test for a price delay on your charts, compare the Last Price shown in your Chart to the Ask/Bid in the Chart Trader or the price of the same instrument in a SuperDOM window.

    If the prices match, this indicates you are not getting delayed data and that your chart is successfully showing live data. If the prices do not match, this indicates that your chart is experiencing rendering delay, meaning that it is printing too much information due to inefficient indicators or too many objects on your workspace.

    If you confirm that your charts are falling behind the current market price, please open the NinjaScript Utilization Monitor to see what (if any) NinjaScript items may be contributing to the symptoms:
    • Control Center > New > NinjaScript Output
    • Right-click within the NinjaScript output window > Select 'NinjaScript Utilization Monitor...
    • This window will begin to populate with NinjaScript items in order of time spent processing
    • Let this window populate for at least a few minutes then send me a screenshot of its contents
      • To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.
      • Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.

    Please let me know if you have any additional questions and we will be glad to assist you. Thank you for choosing NinjaTrader.
    Gaby V.NinjaTrader Customer Service

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