Cant get MES / Now ES not working

[shaynehammond]

Hi team,

New to NinjaTrader so please bear with me on my ignorance.

I just recently bought lifetime license and was able to connect to ES 03-23 and do demo trades etc. I couldnt view the latest MES ( was dated 09-22) so followed the below instructions:

• First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
• Next, reset your instruments by navigating to the Control Center > Tools > Database Management
• In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
• Lastly, restart NinjaTrader for the changes to occur

Did that. Now, my ES 03-23 is frozen in time and I stll cant connect to MES chart - its just blank.

Please advise how I resolve these issues

Thanks

Shayne

[NinjaTrader_Erick]

Hello shaynehammond,

Thank you for your post.

If you have expired contracts and need to change to the current volume date to see live data, your best bet would be to perform a contract Rollover.

Please follow the instructions below to rollover your contract expiries on your platform.

NinjaTrader 8

Navigate to the Control Center > Tools > Database window. Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section. Close this window when this process completes.

http://ninjatrader.com/support/helpG...es_contrac.htm


If you are still not receiving live data for ES 03-23 and MES 03-23 after completing the rollover, please follow the steps below to send in your log and trace files with a support case so I may investigate this matter further:

• You can do this by going to the Control Center > Help > Email Support and ensuring "Log and Trace files" is checked.
• Please select "Platform Technical Support" as the recipient and enter a brief description and "ATTN 03596281" note in the message along with a link to this forum post.

Please let me know if you have any other questions.

[shaynehammond]

Thanks for the help. I've figured out the problem - seems my live account wasnt connected - was on the 7 day trial still which ended. Doh!

Regards

Shayne