NT 8 Can't connect to Kinetick or IQFEed

[Trader108]

No Kitetick and IQFEed connection all day.
Restarted Router - new IP assigned - and restarted DSL connection.
No help so far,

[maxherehello]

Hi kinetick,

I tested at some time yesterday and today and the issue still persists.

Is there new information on this prob available ?

Besides all that, I wish you all a merry christmas and a happy time with your families.

Best regards

[Trader108]

It appears that this issue is caused by ISV routing. The Kinetick IP can't be reached because all “resources” are taken by unusually heavy data traffic. I have tested it with an alternate connection via my mobile connection. It worked. My colleague in another city could connect to Kinetick without any issues.

The strange point here is: I am connecting to other market data services and none of them was disrupted.

I bet my ISV (Telekom) will tell me that there is nothing they can do because IP routing is a dynamic process.

The solution is to wait and reconnect next day. Or use your mobile and the tethering possibility.

[NinjaTrader_Jason]

Hello maxherehello,

If you still can't connect, please check if you are able to connect through a different internet connection. For example, you could connect through your mobile phone (tethering).

I'm still able to connect on my end.

[Trader108]

Hello maxherehello,

If you still can't connect, please check if you are able to connect through a different internet connection. For example, you could connect through your mobile phone (tethering).

I'm still able to connect on my end.

Hi Jason,

Do you know what is so awkward with Kinetick? Kinetick is the only data feed that shows this strange behavior. We work with Rithmic, dxFeed, OmniFeed, Binance, and others. No one of them had and has “routing issues”.

What do you think about changing the IPs and sever routing on Kinetick and IQFeed server sides?

I am disappointed with the reliability of Kineticks data feed throughout the year.

[BearingHH]

Hi, 've been having the same problems for about two weeks. I had sporadic disconnections for some minutes in the morning (Germany). First I blamed the Kinetick/IQfeed servers, but than I did a traceroute to the destination and the IP packets gets stuck on an US router (4.68.62.205). Than I used a different internet provider and the packets go through other routers without a problem. Since this morning - none of the two providers are able to routing to the destination. One gets stuck at the router in the US and the other can`t reach the ae2.3615.ear2.Chicago2.level3.net [4.69.148.254] directly from Hamburg anymore. And I think, that this is also the problematic server. I saw that before a lot of ICMP packets were not answered and the same for the other route.

It is only one hop away to the DTN destination at the same ISP - DTN-LLC.ear2.Chicago2.Level3.net [4.15.84.234] - perhaps they can take a deeper look, what's going on with 4.69.148.254?! I can not believe, that this is a general routing problem in the US.

You can all check your routes for example with tracert 12.36.218.208 on the command line. DTN has the subnet 12.36.218.0/24.

You can also use TCPView for Windows - Sysinternals | Microsoft Learn and filter for Ninjatrader.exe to show actual connections and status.

[NinjaTrader_Jason]

Thank you BearingHH for sharing this information.

Trader108 Each data connection connects to a different IP address. There are no issues from your computer to these other connections. Unfortunately there is an issue in the route between your computer to the IP address of Kinetick. NinjaTrader does not have any control on this. If you still experience the issue, please contact your ISP with the information that BearingHH shared to troubleshoot.

[maxherehello]

Hello maxherehello,

If you still can't connect, please check if you are able to connect through a different internet connection. For example, you could connect through your mobile phone (tethering).

I'm still able to connect on my end.

Hi Jason,

yes I still can't connect at all. Connecting from a different internet connection is not an realistic option for me, because I'm just able to connect via cable to the router of my ISP.

I'll contact my ISP again and keep you updated. I certainly want to solve this in the coming days.

[Trader108]

Hi, 've been having the same problems for about two weeks. I had sporadic disconnections for some minutes in the morning (Germany). First I blamed the Kinetick/IQfeed servers, but than I did a traceroute to the destination and the IP packets gets stuck on an US router (4.68.62.205). Than I used a different internet provider and the packets go through other routers without a problem. Since this morning - none of the two providers are able to routing to the destination. One gets stuck at the router in the US and the other can`t reach the ae2.3615.ear2.Chicago2.level3.net [4.69.148.254] directly from Hamburg anymore. And I think, that this is also the problematic server. I saw that before a lot of ICMP packets were not answered and the same for the other route.

It is only one hop away to the DTN destination at the same ISP - DTN-LLC.ear2.Chicago2.Level3.net [4.15.84.234] - perhaps they can take a deeper look, what's going on with 4.69.148.254?! I can not believe, that this is a general routing problem in the US.

You can all check your routes for example with tracert 12.36.218.208 on the command line. DTN has the subnet 12.36.218.0/24.

You can also use TCPView for Windows - Sysinternals | Microsoft Learn and filter for Ninjatrader.exe to show actual connections and status.

Thank you for your thorough investigation and report.

My logic says that these issues are DTN issues. Of course, the ISV can be a concern. But as I stated above, all other data feeds are working every day without any disruption. Exception DTN.
I think DTN should find other routing options for NON-US users.

[Trader108]

Thank you BearingHH for sharing this information.

Trader108 Each data connection connects to a different IP address. There are no issues from your computer to these other connections. Unfortunately there is an issue in the route between your computer to the IP address of Kinetick. NinjaTrader does not have any control on this. If you still experience the issue, please contact your ISP with the information that BearingHH shared to troubleshoot.

The logic must be to make DTN uninterruptible. I know that this is not an NT issue. As mentioned above: All our data feeds work seamlessly every day. The only exception is DTN. The idea is to make servers robust on DTN
I quote: "It is only one hop away to the DTN destination at the same ISP - DTN-LLC.ear2.Chicago2.Level3.net [4.15.84.234] - perhaps they can take a deeper look, what's going on with 4.69.148.254?! I can not believe, that this is a general routing problem in the US."

Our ISV states that all routing is dynamic and thus can't be changed to a "single" IP.

[BearingHH]

I don't think that our ISPs are willing or able to help us, as the problem is not related to their network. Its anywhere in the level3.net stuff. The best chance will be that DTN get in contact with them (Level 3 Communications - Wikipedia)? From the DNS name it seems that they are related with their hosting (DTN-LLC.ear2.Chicago2.Level3.net)?

Perhaps everyone that has a problem can paste their tracert output here?! Is the problem only reported from customers in Europe?

Provider 1:

Routenverfolgung zu 12.36.218.208 über maximal 30 Hops

1 1 ms 1 ms <1 ms fritz.box [192.168.178.1]
---
3 2 ms 1 ms 2 ms 91.106.135.17
4 2 ms 1 ms 1 ms 91.106.128.50
5 2 ms 2 ms 1 ms 91.106.128.126
6 2 ms 2 ms 1 ms grover.n.as198930.net [91.106.128.66]
7 2 ms 1 ms 1 ms buh.n.as198930.net [91.106.179.10]
8 3 ms 9 ms 2 ms elmo.as198930.net [91.106.179.19]
9 4 ms 3 ms 3 ms 87.186.181.153
10 128 ms 170 ms 9 ms 217.5.101.126
11 15 ms 14 ms 36 ms 4.68.62.205
12 * * * Zeitüberschreitung der Anforderung.
13 * * * Zeitüberschreitung der Anforderung.


Provider 2:

Routenverfolgung zu 12.36.218.208 über maximal 30 Hops

1 11 ms 10 ms 10 ms 192.168.111.1
---
3 13 ms 12 ms 11 ms v2012.b690.Ernie.ipv4.wtnet.de [84.46.112.30]
4 13 ms 12 ms 12 ms b203.Bert.ipv4.wtnet.de [84.46.112.58]
5 13 ms 12 ms 12 ms ae60.edge1.Hamburg1.Level3.net [62.67.25.117]
6 * * * Zeitüberschreitung der Anforderung.
7 * * * Zeitüberschreitung der Anforderung.

[Trader108]

Not reachable.

[Eintopf]

BearingHH , thanks for your report an investigation , I don´t know enough about this network stuff , but on my side also the same problems
no connection to IQFeed and Kinteck , also Telekom ISP . Hope somebody will find the problem that came out of nowhere ....

and greetings also from Hamburg BearingHH

[maxherehello]

Hey Guys, thanks for all the research you put out.

From the attention the post got already, I assume we have a real issue here.

I'll keep you updated.

[BearingHH]

Now I use a VPN service provider and get connected directly to a server in Chicago and the connection to Kinetick is no problem and stable so far. And the real weird thing is, that I never ever had such a low latency for the market data (measured with indicator ChartLagTimeV3 and prior update from the system clock over NTP). The ping round trip time is not really different as before.