Support ticket system for NinjaTrader Brokerage accounts?

[Berry Trader]

Background:
I have a funded account at NinjaTrader Brokerage. I am running NinjaTrader 8 platform. The data feed and chart trader seem to be working fine for my sim account. In the trading platform the live account has never shown any funds available although the account number matched my brokerage account number and the data connection is green. The brokerage portal page allowed me to purchase level one CME group data using the funds in my brokerage account. This data charge shows in the platform on the accounts tab of of the live account. The live account number in the platform looks garbled and the account balance shows negative after the data charge was applied.

• Is there a feature for funded brokerage accounts to "open a support ticket" ? When I am on the https://account.ninjatrader.com/accounts page, if I click on "contact us," a chat bot window opens and after a few mind numbing exchanges, it seems to submit some kind of ticket that generates a delayed generic email to me (and I guess to some support team). It only accepts very short topics. There is no opportunity to describe the problem, or to attach screen shots. The emails that are returned to me after a delay, give me a case number, but no topic is included. I can't see what issue is associated with this case.
• I'm looking for the "manage open tickets" page where I can see what issues have been submitted, the date submitted, their status, and if any further information is needed from me.
• I think the chat bot on the portal opens a ticket with [email protected]. Is that different than [email protected]? During the process of setting up a new live account. I received emails from both of these addresses.
• If there is no "manage open tickets" system, then I might rather just email you directly with a topic line, description and screen shots. Which email do I use to get help for an issue with a live, funded account at NinjaTrader Brokerage?

Thanks for your help.

[Berry Trader]

Update: I found the help menu in the platform and chose "brokerage support" from the drop menu. I was able to upload a screen shot and description and I checked the box to send a copy to myself. I received an immediate email response with an appropriate subject line.

[NinjaTrader_ChristianN]

Hello,

Thanks for the note.

You can reach us at [email protected] for any account related inquiries.

[Berry Trader]

Update: Deposited checks show in the brokerage account portal as "net liquidity" before they clear the bank. Wire transfers seem a better choice, since Plaid doesn't let me manual add my credit union's routing numbers for ACH. I'm on the 6th business day of waiting for the check to clear.