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Control Center not displaying Orders, Executions, nor Positions

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    Control Center not displaying Orders, Executions, nor Positions

    My NinjaTrader 8 will not display pending orders in the Control Center Orders Tab, nor will it show Executions in the Executions Tab, nor Positions in the Positions Tab. My Accounts Tab shows the results of any actions and Unrealized PnL while a trade is on and the Log Tab is logging all actions or at least appears to be.

    I can confirm that my Orders Tab has "Filter By Account" set to All and "Filter Orders" set to None, Executions Tab "Filter By Account" set to All, and Positions Tab "Filter By Account" set to All.​

    Any thoughts?​

    #2
    Hello Nolyn,

    Thank you for your post!

    I'd be happy to help you with this, but do need a bit more information before I can determine a resolution. I'd like to review your log and trace files. Since these contain personal data, I'd prefer that we continue working on this issue via email.

    Please follow the steps below to send in your log and trace files with a support case so I may investigate this matter further:
    • You can do this by going to the Control Center > Help > Email Support and ensuring "Log and Trace files" is checked.
    • Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Kennedy" note in the message along with a link to this forum post.
    Thank you in advance, I look forward to assisting further!​
    Kennedy M.NinjaTrader Customer Service

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