ES 03-23 Data Feed Issue

[vidvad]

Hello,

Thank you for using NinjaTrader.

Unfortunately, this outage had an effect on multiple servers. We are working to restore this data now and will provide an update as soon as possible.

Please let me know if I may be of any further assistance.

This is unacceptable. Why not offer users access to your Kinetick data for the day until you get the other servers fixed. That is, if you're even trying ot fix it.

Ninjatrader seems like a not ready for primetime broker at the moment. Very disappointed and definitely feeling buyer's remorse over spending the $$$ on a lifetime license.

[vidvad]

Have you Scheduled it to happen every Monday? You do understand that if you are trading with tick bars, it's a wasted day.

If you are trading using any method that relies upon full session data, it is a wasted day. I can't believe they haven't gotten this fixed. I suspect we will never see that data on our charts.

[artvandelay123]

Still showing no data between 6pm-11pm ET Sunday 12/18; bars skip straight to 11pm

[NinjaTrader_Dennis]

Hello Everyone,

Thank you for your patience while we resolved this historical data issue.

Currently, the historical data has been backfilled and you should be able to restart your platform to resolve this item.

We apologize for the inconvenience.

Please let us know if we may be of any further assistance.

[cyberpete76]

STILL NOTHING!!! I deleted db cache and after relaunch of NT8 I reloaded all historical data and nothing! The problem remains!!!

[NinjaTrader_Dennis]

Hello cyberpete76,

Please send me your log and trace files so that I may look into your item further. We are receiving reports from other users that this has been resolved as well.

Please go to Help > Email Support and send your log and trace files to use with ATTN: Dennis as the subject line and reply to this post once you have completed that.

I look forward to assisting you.

[vidvad]

I now seem to have all formerly missing data restored.

[cyberpete76]

Hello cyberpete76,

Please send me your log and trace files so that I may look into your item further. We are receiving reports from other users that this has been resolved as well.

Please go to Help > Email Support and send your log and trace files to use with ATTN: Dennis as the subject line and reply to this post once you have completed that.

I look forward to assisting you.

I just sent the log and trace files as requested.
Thanks

[slightly]

Hello Everyone,

Thank you for your patience while we resolved this historical data issue.

Currently, the historical data has been backfilled and you should be able to restart your platform to resolve this item.

We apologize for the inconvenience.

Please let us know if we may be of any further assistance.

I confirm, the issue was solved everything work ok now.

Thanks to all NinjaTrader team!

[cyberpete76]

Unfortunately the FOREX historical data haven´t been restored so far. Still missing between Sunday 23:00 and Monday 4:55 CET. But at least the "Reload historical data" does not delete all the data between Sunday 23:00 and till the moment of the reload.

[2commakid]

Unfortunately the FOREX historical data haven´t been restored so far. Still missing between Sunday 23:00 and Monday 4:55 CET. But at least the "Reload historical data" does not delete all the data between Sunday 23:00 and till the moment of the reload.

Same for me

[NinjaTrader_Dennis]

Hello All,

Thank you for using NinjaTrader.

Unfortunately, our development team was unable to restore all of the missing forex data. We will attempt to restore this missing data during our weekend server maintenance.

Please let me know if I may be of any further assistance.