Why isn't anyone from nt responding to this post below the problem is not fixed

[diver]

https://ninjatrader.com/support/forum/forum/ninjatrader-8/platform-technical-support-aa/1226319-new-interactive-brokers-account-with-live-real-time-data-and-nt-8

[NinjaTrader_ChristianN]

Hello,

Thanks for the note.

We apologize for the inconvenience.

Please send us your log and trace files to [email protected] with 03578005 included in the subject as a reference number.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; we look forward to resolving this item.