Rithmic not connecting..

[dastaan]

Hi NT,

I am not able to connect NinjaTrader with my Rithmic account.

Getting " The IB you are trying to connect to is not authorized to use NinjaTrader with Rithmic for NinjaTrader Brokerage (Logon failed)"

I have a Ninjatrader 8-lifetime multi-brokerage license and I use Rithmic for Ninjatrader brokerage connection "

Upon contacting Rihtmic support and having a painfully long communication they asked me to get back to NT support again.

Can you please help me with it?

Thx....​

[NinjaTrader_Eduardo]

Hello dastaan,

Thank you for your post.

So that we may investigate further please write into support[AT]ninjatrader[DOT]com.

And please follow the steps below to manually attach your log and trace files to your email so we may investigate this matter further.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.