Updated NT8 is not opening... giving this error message

[shathi1]

After updating to the newest NT8 version this weekend. This is the error I am getting when I try to load the new version of NT8. I cannot log on.

Please advise...

[NinjaTrader_Eduardo]

Hello shathi1,

Thank you for the post.

In order to properly assist you further, please send your Log and Trace files to platformsupport[AT]ninjatrader[DOT]com.

Please follow the steps below to manually attach your log and trace files to your support request so we may investigate this matter further.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to platformsupport[AT]ninjatrader[DOT]com.
• Once complete, you can delete these compressed folders.

Thanks in advance; we look forward to resolving this item.