Continuum: Disconnect enforced by broker or 2nd login to the same account. (Panic)

[aprilfool]

Hello,

I am get this message " Continuum: Disconnect enforced by broker or 2nd login to the same account. (Panic)"

I got a new machine and installed NT8 on it. Initially everything worked fine and started getting this error after sometime. I tried resetting laptop and router and only have NT running on one machine. Please advice on how to fix this issue.

[NinjaTrader_Adrian]

Hello aprilfool,
Thank you for your post.

This error most commonly occurs when NinjaTrader is unable to communicate with the servers due to it being blocked by another program, or there is an issue in the path between your computer and the appropriate servers.


Please check for software such as (corporate) firewalls, spyware and anti-virus software that could be blocking NinjaTrader. In some cases the modem/router has built-in software that prevents the connection to be established.

To resolve this, I recommend the following steps (test for the issue after each step):

• Restart your modem and (if applicable) router
• Restart your PC
• Also, ensure that your computer is not turning off your Network Adapter to conserve power:
  • Restart NinjaTrader
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

Please let me know if you are still experiencing the same after following these steps.

[BottomShark77]

Well, hopefully the above advice works as I had this happen earlier about an hour after the US open. I was able to log right back in which was good.

[NinjaTrader_Adrian]

Hello BottomShark77,
Thank you for posting.

If you are still having issues with the error message as listed on the top of this forum thread. We'd be happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN ADRIAN'.

Additionally, please follow the steps below to manually attach your log and trace files to your response so we may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thank you in advance; we look forward to resolving this item.