Canīt open Ninjatrader

[otamazato]

Hi there, iīve been trying to enter the plataform, only show "verifying license" and then its close

and i canīt even enter in rhitmic, its says "connection failed"

[NinjaTrader_Clayton]

Hello otamazato,

Thank you for writing in.

You mention that it says "Verifying license" and then Closes. Are you talking about that little splash screen?

In the next sentence, you mention that it says "Connection Failed".

• This would imply that NinjaTrader is in fact opening and showing the Control Center, you are just having trouble connecting to your account.

To connect to the 'Rithmic for NinjaTrader Brokerage' connection, Rithmic Trader Pro must be running and connected before the connection will be successful within NinjaTrader. Please follow the steps below:

Please follow along with this video I made that demonstrates setting up a connection to the "Rithmic for NinjaTrader Brokerage" connection type:

• Click this text for a video demonstration of setting up a "Rithmic for NinjaTrader Brokerage" connection

Start by getting connected within R|Trader Pro

• Download R|Trader Pro

• http://yyy3.rithmic.com/?page_id=16

• Open R|Trader Pro and enter your credentials into the 'Orders' user ID and password fields and the 'Market Data' user ID and password field

• Click on 'Allow plug-ins' (the text will be yellow when enabled and say [On])

• Click on 'Login'

• Wait until you see that you have successfully logged into R|Trader Pro before moving on or it will not work

Now open NinjaTrader and continue:

• Go to the Control Center > Connections > Configure
• Select your "Rithmic for NinjaTrader Brokerage" connection within the 'Configured' list > Make sure 'Plug-in mode for market data' has a checkmark
• Click OK
• Go back to the Connections menu and click on your connection to connect.

If you are still unable to open NinjaTrader or are unable to connect, please use the steps below to send us a message with your log and trace files attached so we may look into this behavior further:

• Go to the Control Center > Help > Email Support
• Select: Platform Technical Support
• Enter the subject as: Clayton ATTN 03545779"
• Include any additional information in the Body as desired
• Ensure the "Log and trace files" box is checked
  • Send the email

Please let us know if we may provide any further assistance.