Price data differs from that reflected in real time

[ラリー]

I took a video today to verify this and will add to it.

As you can see from the 3:40 minute mark, the Ninja Trader platform seems to open a few seconds earlier than TWS.

The difference is as shown in the attached image, both TWS and IB API seem to have the same opening price (407 yen) and high price (409 yen), etc. (comparison at the opening), but the NinjaTader platform has an opening price of 474 yen and a high price of 474 yen.

Why is this?
How can this be resolved?

https://www.screencast.com/t/piXxv5xNy9X

[NinjaTrader_Jason]

Can you please send me your log and trace files from within the NinjaTrader platform so that I may investigate.

You can do this by going to Control Center-> Help-> Email Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Reference the following ticket number in the body of the email: Att Jason H, 03540195.

In addition, please include what TWS version you have installed in this email.

[ラリー]

Thank you for your assistance.

I have just sent you an email.
Thank you very much for your cooperation.

[ラリー]

Thank you for your help.

I apologize for any problems with my email account recently, which may have resulted in some emails not being received or duplicates being sent.

It seems to be fixed now.

If you have sent me an email, I apologize for the inconvenience, but I would appreciate it if you could send it again.