Layout and License key

[Lando Calrissian]

Today I've opened NT8:
1) The license number had to be reentered
2) The platform had to be reconeccted reentering user and password
3) My chart's layout was completely off

I'm running it on Mac with Parallels, which it works perfectly and has been working perfectly with NT8 till today.
It is not the first time this happens... it looks like sometimes NT8 decide to open and forget its license key and where its chart where palced and so on

Thanks
Max

[NinjaTrader_JustinD]

Hello Lando Calrissian,

Thank you for using NinjaTrader.


It sounds like your computer's Machine ID has changed. When this occurs, NinjaTrader 8 will automatically remove your license key, username & password, and other sensitive information. This is a purposeful security feature meant to prevent others from being able to access your personal information simply by stealing your files and loading them onto another PC.

NinjaTrader does not control your machine ID directly. Your Machine ID is generated by NinjaTrader based on your PC's fundamental hardware (like RAM, motherboard, etc.) and fundamental software (BIOS/UEFI version, Windows updates, firmware updates, etc.). If any of these items change, your Machine ID is likely to change as well. There is no way to manually change your Machine ID.

You may follow the steps below to reconnect to your account(s) after a Machine ID change

• First, Copy/Paste your Live License Key into the Help > License Key window
• Re-enter your username and password for your connections in the Connections > configure window
• If you are using any 3rd-party add-ons and the Machine ID has impacted their Licensing, you will need to reach out to the add-on vendors directly with your new Machine ID which may be viewed in the Help > About window
• Lastly, you will want to disable Global Simulation Mode from the Control Center > Tools drop-down menu

Please let us know if you have any additional questions.