Lagging 15 30sec behind market

[gary369]

Any assistance on why my charts have had a ridiculous lag starting a few weeks ago. Have been trading with the same setup for years. 12 monitor trading computer with 1g internet cat 6 plugged in. Thought maybe it was my internet which hasn't change. Recently purchase the MEGA VPS at speedy trading. No change at all. This started a few weeks ago. A definitive change in lag. Again nothing has changed with my setup. Any recommendations? I have yet to get an answer from this forum. Final attempt to resolve this before I close al my accounts and just trade full time with trading view.

[NinjaTrader_Oxana]

Hello,

Thank you for reaching out.



Please send us your log and trace files so that we may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 03525289

[drsclaud23]

Can you please provide an update regarding the resolution of this issue?

[NinjaTrader_Oxana]

Hello drsclaud23,
The issue posted here was resolved with the user, after reviving his log and trace file. The solution may be deferent for each user, depending on the system and PC setting the user is using.

We would need to review your log and trace file to provide troubleshooting steps.


Please send us your log and trace files so that we may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please explain in the body of the email the issue you are experiencing.
Thank you!