I'm unable to login 12/13th November. Anyone Else
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Hello dibDab,
Thank you for your post.
We have not heard or reported of any widespread outages for the platform. In order to better assist you, please email our support team at [email protected] Please also follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further. Please reference the following in the body of the email: ATTN ##ADRIAN##- Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
- Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Please click this Blue text to see a video demonstration of how to send these files
Thanks in advance; I look forward to resolving this item.Adrian B.NinjaTrader Customer Service
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