Chart Continuously Freezes/Stops Rendering When Changing Between Tabs

[Daveman0]

Hello,

I've tried to get support on this issue before but it keeps happening - when I have two chart tabs open and switch between them, many times the charts will stop rendering and I have to restart NT to get them to start rendering again. The orderbook/DOM is active, but the chart itself becomes frozen. I would love a solution to this, as it make the platform very difficult to use with more than one chart.

Thank you!

[NinjaTrader_Oxana]

Hello,
Thank you for your post.

We would need to review your log and trace files.


You can send us your log and trace files by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 03480036

[WP235]

I've noticed the same issue a few times over the past week or two. I had two charts open this morning in different windows and took a screenshot.