Updated the platform over the weekend. Now nothing is loading. I have and have had a lifetime key for a few years now. Zero issues until this update. Yes i have an internet connection that is working properly. My TD connection is providing data as per usual. What am i missing? Should be just update and go.
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Hello gary369,
Thank you for posting.
Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: Case Number: 03421863 ATTN Gaby
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