account connection problem

[pierrealainW]

Dear Sir,
I work for long time with a "lifetime licence" of Ninjatrader and Interactive Brokers connected by API

Then Now I ve open an account to ninjatrader
I credited my account
I receive my login and password
I sent my licence number to ninjatrader to adapt the rate price of commission

But is not possible to connect to my account I can not found the "ninjatrader continum" connection.
Probably that is because my lifetime licence is not connected to my new account?

Can you help me please?

Kind regards
Pierre-Alain

[NinjaTrader_Alaura]

Hello Pierre-Alain,

Thank you for your post.

The lack of NinjaTrader Continuum connection is likely due to having a Single Broker Lifetime license key rather than a Multi Broker Lifetime license key. This can be verified and further assisted with my writing in to platformsales[AT]ninjatrader[DOT]com. If you do have a Single Broker Lifetime license key, you can upgrade to a Multi Broker for the difference in cost which is $550USD.

Please feel free to reach out for further questions or concerns. Happy Trading!

[pierrealainW]

Hello Alaura,
thank for your answer.

I ve upgrated to a multi broker license on friday, but it still doesn't work. IB connection work but I cannot connect to my new ninjatrader connection.

I tried uninstalling and reinstalling the Ninjatrader and there is the same problem.

I receive each time 2 error messages (cf enclosed image)

Can you help me ?
many thank

Pierre

[NinjaTrader_Alaura]

Hello Pierre,

Thank you for the response.

In order to properly assist you further, please write in to platformsupport[AT]ninjatrader[DOT]com . We look forward to assisting you further.