Connection lost to Ninjatrader Historical Data Server

[lexxlaw23]

Hello,

I see that I have an error in my log that says "Connection lost to Ninjatrader Historical Data Server". I've tried several fixes on this forum and to no avail. Please help! I cannot see any data on the charts after 16:00 yesterday. I had connected to my phone as a hotspot and am now back home where I've connected without issues previously and it still won't work. I've even tried uninstalling and reinstalling, and the same issue persists.

Any help would be appreciated, this is frustrating!

[NinjaTrader_Manfred]

Hello lexxlaw23,

Thank you very much for your post and welcome to the NinjaTrader forums!

It is possible that some of the servers were temporarily brought down for upgrades over the weekend while the market was closed.

Do you still experience any issues at this time? If so, please send me your platform's log & trace files, and I can assist further.

You can do this by going to the Control Center -> Help -> Email Support.

Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

I look forward to your reply!

[kevinenergy]

I've got this issue as well... both on Friday and today. I'm not able to see historical data for certain instruments MES MNQ when connected on a Ninjatrader Continuum CQG connection.

[tickets2themoon]

I have this same issue currently. No data (single bar) between 9:28AM and time when I select reload. I have tried deleting historical data for each contract NQ/MNQ 12-22, ES/MES 12-22 without resolution.

[tickets2themoon]

As a follow up: I disconnected from data provider, went to tools -> historical data and deleted the entire Historical tree. Once I reconnected to data provider the contracts loaded correctly. This has been a recurring issue since middle of last week.

[NinjaTrader_Manfred]

Hello tickets2themoon,

Thank you very much for your post and welcome to the NinjaTrader forums!

Could you please send me your platform's log & trace files? I would like to take a closer look at what might be causing this issue.

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

Thank you in advance, I look forward to your reply!