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Do Technical Support People use scripts to answer questions?

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    Do Technical Support People use scripts to answer questions?

    Hello,
    I have no bad intentions i am just curious.
    Do people from technical support have any technical training in ninjascript? Do you use a already written script where you look for the answer and just copy paste it?
    Do you consult with other co-workers , look in the manual , try to give your best answer ? How exactly this technical support is working. Can you describe it a little please?

    I have only good thing to say about support ,being technical or account or by mail or whatever. So yes thank you guys.

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