Futures chart zooms in to 0 and huge spaces

[ron9630]

Hey, when my workspace chart opens it is normal and works as it should. Then as soon as I change from 3m candle to 15m my chart resets to 0 points with 20 points or more spacing, and the only way to fix it is to slowly scale it back up which takes a while. any idea how to fix it?

[NinjaTrader_Clayton]

Hello ron9630,

Thank you for the message.

Please right-click on the background of the charts and select "Reload all historical data"

Does this happen on every chart or just one of them?

• If it only happens on specific charts, is there something they all have in common?

I would like to do a test to see if the same thing happens on a New/Basic chart. Please perform the following test:

• Go to the Control Center > New > Chart
• Select the ES 12-22 (Or something you're enabled for)
• Make it a 1-minute chart
• Set the 'Days to load' to 5
• Make sure 'Template' in the top-right corner is set to < None >
• Set the Time frame > Trading hours > To "Default 24x7"
• Click OK to make the chart
  • Switch the chart to being a 5 minute chart did it change the scaling?
  • Try switching between a few different Minute based intervals and see how it affects the chart.
    • Is this test chart behaving the same way as the original?
      • If not, how is it different from the original chart?

If the behavior continues on the test chart, please take a screenshot of the chart between switching to different Intervals so we can see how it is changing.

• If you are unsure of how to take a screenshot, I recommend using the Windows Snipping tool.

• Click on the Windows Icon at the bottom of your screen and type the word "Snip"
• Click on the Snipping tool, click New, then click and drag around the area you want to screenshot
• Click File > Save As > Save the screenshot where you can find it
• Please click here for a video demonstration

Please let us know if we may provide any further assistance.

[ron9630]

Hey Clayton, I have used the steps for the new chart and it works now thanks!
Seems like something was broken in the chart I created.