I have 2 seperate data feeds connected, with preferences for stocks set to TD Ameritrade, the rest to Continuum for futures. I made a chart for SPY and pulled up the options chain but it does not populate. What am I doing wrong? Should I have enabled something, somewhere?
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Hello mbrandau,
Thank you for your patience.
Do you receive an error in the Log tab of the Control Center after trying to load SPY in the Options Chain? If so, what does the error say?
I would be glad to review your platform's diagnostic files regarding this item. Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support. Please include a link to this forum thread in the body and the following in the subject line: ATTN Emily
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
I look forward to resolving this item with you.Emily C.NinjaTrader Customer ServiceComment
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