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Error message on start

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    Error message on start

    Hello Ninjatrader Support,

    I was guided by Bloodhound , Blackbird Developers to delete a local zendesk folder because I was getting an error message when trialing their product. I have since uninstalled their product and I am left with the following error every startup of Ninjatrader.
    I have tried uninstalling and reinstalling Ninjatrader however, the error message is still persisting.
    Any suggestions?
    Thank you.

    Error:
    Unable to retrieve type info for
    "NinjaTrader.NinjaScript.AddOnBase" from assembly
    "ZenDeskApi_v2". Unable to load one or more of the
    requested types. Retrieve the LoaderExceptions property for
    more information

    #2
    Hello,

    Thank you for your post.



    Please follow the steps listed below to completely uninstall and reinstall NinjaTrader.
    • Close all running applications.
    • Navigate to your Documents folder > Right-click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'. DO NOT delete this folder.
    • Uninstall NinjaTrader within Windows Control Panel.
    • Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
    • Reboot your PC.
    • Once these steps are completed, download and install NT8 from the link below:

    Please let us know if we may be of further assistance.
    Oxana R.NinjaTrader Customer Service

    Comment


      #3
      Thank you. Solved issue.
      All the best.

      Comment

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