Connection lost to the historical data server

[ezrollin]

Its constantly something broken or wrong.
I cant connect to the servers or even connect to playback.
Whats wrong? thanks

[ezrollin]

guess it was my router

[NinjaTrader_Oxana]

Hello,

Thank you for your post.


Sounds like you got it resolved.


If you continue to experience the same, the first thing I would recommend doing is shutting down NinjaTrader, restarting your computer and restarting your modem/router.

If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.

Also, ensure that your computer is not turning off your Network Adapter to conserve power:

• Right-click on your Start button
• Select 'Device Manager'
• Expand 'Network Adapters'
• Right-click on your Network Adapter and select Properties > Power Management
• Uncheck 'Allow the computer to turn off this device to save power' option
• Click 'OK' to save the changes
• Do this for all Network Adapters

Please make sure you are on the latest version of NinjaTrader 8.0.26.1 (Help>About).

Before updating the platform, please export a backup file with your settings, by going to NinjaTrader 8>Control Center>Tools>Export>Backup File. Please follow this link for more details: https://ninjatrader.com/support/helpGuides/nt8//backup__restore.htm

To update NinjaTrader, please follow the steps below:

• First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: https://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Select 'Download'
• Critical: Before running the installer, ensure NinjaTrader is closed.

Let us know if you have any further questions.