Charts from IB taking an age to load.

[Shepherd]

I've been trying for nearly 2 hours to load charts from IB with almost no success. FDAX won't load at all (I have the latest symbol mapping) and ES,YM,NQ are either not loading at all or only a few charts open (I have multiple charts for each symbol).

This is a recurring problem with IB charts, although it's especially bad today - for me anyway. Why does this repeatedly happen and what, if anything, can be done about it?

[Shepherd]

I am still getting nowhere. Is anyone else using IB data having problems?

[NinjaTrader_Kate]

Hello Shepherd,

Thank you for your posts.

Can you confirm the version of TWS or IB Gateway you are using? This may be found on the splash screen when whichever you are using to connect starts up (sometimes called the Build Number).

If it's not one of the versions listed below, please uninstall the version you are using and install the appropriate one linked below:

• TWS 981.3i - Download
• IB Gateway 981.3i - Download

Once you have verified you're using the correct version, please test.

Thanks in advance; I look forward to assisting you further.

[Shepherd]

Thank you for your reply. I am using TWS 981.3i, and NT 8.0.26.1 64-bit.

[Shepherd]

Please note that the live data is ok on the sub-minute charts but few if any charts will backfill.

[mkaraa]

Thank you for your reply. I am using TWS 981.3i, and NT 8.0.26.1 64-bit.

I gave up on connecting IB to NT. I use motive wave to coonect to IB. I works great.

[NinjaTrader_Kate]

Hello Shepherd,

Thank you for your reply.

Interactive Brokers does not supply historical tick data which would be necessary for charts of time frames smaller than 1 minute or tick-based chart types to display historically. We would expect that these charts would not show historical data, only real time data.

https://ninjatrader.com/support/helpGuides/nt8/NT%20HelpGuide%20English.html?data_by_provider.htm

Please let us know if we may be of further assistance to you.

[Shepherd]

I meant historical data for 1 minute charts and above aren't backfilling.

[NinjaTrader_Kate]

Hello Shepherd,

Thank you for your reply.

To further investigate to see if there are errors occurring, we will need you to send us an email directly through the platform as we'll need your log and trace files. As these may contain personally identifiable information, we wouldn't want you to post those here.

You can do this by going to the Control Center-> Help-> Email Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following case number in the body of the email: 03055117 attn Kate W. and put a link to this thread in the body of the email.

Thanks in advance; I look forward to assisting you further.

[Shepherd]

Thank you Kate. I have sent you an email. I didn't receive a copy of the email that I requested so I don't know for sure that it sent correctly.

[NinjaTrader_Kate]

Hello Shepherd,

Thank you for your reply.

I was able to locate them when I came in this morning, so I'll have a look and respond to you via email.

Thanks in advance; I look forward to assisting you further.