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Error Message on NT8

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    Error Message on NT8

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    ​ Hi, any experts out there can assist why I always get this error message when I start my NT8?

    Thank you in advance for the help

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    #2
    Hello timochan,

    Thanks you for posting.

    Are you currently connecting to Kinetick within NinjaTrader? If so this error indicates you are attempting to request data for MCL 09-22 however your account is not currently subscribed to data for this instrument.

    Please contact Kinetick at support[at sign]kinetick.com to verify what is required to add data for this instrument to your account. If any changes are made to your account please restart NinjaTrader.

    Let me know if I may be of further assistance.
    Christopher J.NinjaTrader Customer Service

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