Unhandled exception

[felixolmo]

Hi all - I am having an issue with importing NinjaScripts into my NinjaTrader.

"Unhandled exception: Acces to the path 'C:\...\Documents\NinjaTrader 8\tmp\Import\Backup\bin\custom' is denied.

I have read numerous post here, they all guide me in a similar manner which is very generic. I have disabled my antivirus, and tried importing. but still getting the same error. When I get the error, within 5 seconds NinjaTrader crash.

I have looked online to see how I can give application permission directly to write access into a folder but have come up empty.

Anyone have like a step guidance, rather than generic, to figure this out? I have in the past been able to import Scripts. I have another computer and that one is working properly, and it has the same antivirus and everything. That is why I was thinking if there is a way I can directly allow access from an application to write into that folder.

[bltdavid]

Hi all - I am having an issue with importing NinjaScripts into my NinjaTrader.

"Unhandled exception: Acces to the path 'C:\...\Documents\NinjaTrader 8\tmp\Import\Backup\bin\custom' is denied.

Where is your Documents folder located, exactly?

That is, what does 'C:\...' expand to, exactly?

[You may ask, why does it matter?
Answer: It matters a lot.]

[felixolmo]

Hi David - C:\Users"My Name"\Documents...

The normal installation for Windows. my second computer is on the same directory and in that one everything is working fine.

[NinjaTrader_Jason]

Hello felixolmo,

Can you please check if any other application access/blocks/scans files in the Documents-->NinjaTrader 8 folder. Make sure to configure the application (automatic backup software for example) so that none of the files in this directory would be accessed/blocked/scanned or remove that directory from the scanning list.

The error can also be caused by a recent Windows update and/or Windows Defender that set the Windows security setting of "Controlled Folder Access" to "On".

• Please search in Windows for "Controlled Folder Access".
• Click on "Controlled Folder Access".
• Turn "Controlled Folder Access" to Off

[felixolmo]

Thanks Jason.

Couple of things:
- For some reason I do not see the "ControlledFolder Access"
- Additionally, how can I check if other applications have access to the folder? Do you have some more specific directions?

Any help thru the phone?

[NinjaTrader_Jason]

Could it be you are trying to install NinjaTrader on a computer from work? This could clarify why you can't view "Controlled Folder Access".

It depends on what other application could be blocking NinjaTrader. Can you please tell me what anti-virus and other programs you have running on your computer that could be blocking NinjaTrader? If you give me the name of the anti-virus program or other program, I can search the internet for instructions to exclude NinjaTrader.

Unfortunately there is no inbound phone number for platform support.