Chart is not updating?

[Murphy67]

Hello, I am running strategies on MES/MNQ/MYM. I am connecting both TWC and Kinetick. MES and MNQ works fine, but this time MNQ data is not updating.
If i close NT or Computer and restart, active strategies and open orders will terminate. and i will need re configre all my strategies and adapt to start stragey.
Why is happening, although i have two data provider still living issue almost everyday.
do i need 3rd data provider... It seems like its not data provider issue, it is NT8 issue?

[NinjaTrader_Clayton]

Hello Murphy67,

Thank you for the message.

Trading Hours Template with incorrect Holiday Definition:

Begin by restarting your NinjaTrader platform to update the Trading Hours Templates.
Some of them didn't include Juneteenth and this has been updated on our servers so that it updates in the platform automatically.

• If you do not want to restart your platform right now, try changing the Trading Hours template to "Default 24x7"

Ensure you are using the supported version of Trader Workstation:

When using an Interactive Brokers account to connect to NinjaTrader, you must use the version of Trader Workstation or IB Gateway that is specified within the NinjaTrader — Interactive Brokers Connection Guide seen below:

• https://ninjatrader.com/ConnectionGu...nnection-Guide

• TWS 981.3i - [https://ninjatrader.com/ninjatrader/...ion-981-3i.exe)
• IB Gateway 981.3i - [https://ninjatrader.com/ninjatrader/...way-981-3i.exe)

• Please refer to the Connection Guide above for the Configuration settings of each
• If you have another version of TWS or IB Gateway on the computer, I suggest uninstalling it first to remove confusion moving forward

Once you have the version of Trader Workstation or IB Gateway as specified above, connect to your account within TWS or IB Gateway.

• After you are connected in TWS or IB Gateway, you are then able to connect to the account within NinjaTrader.

Create a "Test" chart with NinjaTrader items only to test if a basic chart is still working:

Please perform the following test:

• Go to the Control Center > New > Chart
• Select the MNQ 09-22
• Make it a 1-minute chart
• Set the 'Days to load' to 5
• Make sure 'Template' in the top-right corner is set to < None >
• Set the Time frame > Trading hours > To "Default 24x7"
• Click OK to make the chart

• Does this chart load in as expected?
• Is this chart moving?
• If you open the Chart Trader panel, does it show values for the Ask and Bid quotes or just 0's?
  • If it shows 0's, that means there is no real time market data coming in. If it shows moving values but the chart is not updating, you are getting the data and something has made the chart stop
  • If the Test Chart is not working, or showing values in the Ask and Bid section, please take a screenshot and send that in your response.

Setting the Preferred Data by Provider:

Have you set up the Preferred Market Data by Provider?

• https://ninjatrader.com/support/help...ataConnections
  • If you haven't done this yet, NinjaTrader will use the market data from the providers in the order that you connected to them.
    • So, if you connect to Interactive Brokers first, it would be using the real-time and Historical market from Interactive Brokers.
    • Then if the connection failed or you disconnected, it would then start using Kinetick for the Market Data

If you are experiencing connection loss:

If the market data connection is being lost to the Data Providers, this could mean you are having connection issues with the local network or internet.

• If your underlying Internet or Network connection keeps dropping, it doesn't matter how many backup feeds you have. If the internet connection goes out altogether, we wouldn't expect for anything to connect/work.
  • Imagine you live in a cave with poor cell phone reception.
    • It doesn't matter what phone you have or what carrier you have
    • If the reception is bad where you're at, it's going to affect all of the calls

If you would like more detailed information on what is happening within your computer and more specific details. Please use the steps below to send your log and trace files directly to Platform Support so that we may analyze the files and provide more specific information.

• Go to the Control Center > Help > Email Support
• Enter your email
• Enter the Subject as "Clayton ATTN 3663101"
• Check the following boxes:

• Log and Trace files

• Send the message