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NinjaTrader
Can't log in after NinjaTrader 8.0.26.1 install
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Can't log in after NinjaTrader 8.0.26.1 install
I installed the latest Version 8 release but now can't log in. I can log in via release 7 but not release 8. It says login or password or login is not valid. How can reset the password or get the password from my release 7 connection to paste into the release 8 connection. I can't copy it via the connection configuration screen on release 7.
CheersLast edited by ct; 06-18-2022, 11:42 AM.Tags: None
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Hello ct,
Unfortunately you can't copy the password. Could it be "Demo" is enabled in the connection settings for your live account connection?- Please go to Control Center-->Connections and click configure in the lower right corner.
- Select your live account connection in the lower left box named Configured.
- Disable "Demo" on the right and click OK.
If the issue remains, please send me your log and trace files so that I may investigate.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: Att Jason, 3662879
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