data in the graphs is frozen

[Pierre69]

Hello I just installed NJ8. I have a Continuum Live account. The account is connected since I have a green dot at the bottom left in the control center. My problem: the data in the graphs is frozen, the data does not scroll Thank you for your help

[NinjaTrader_DrewO]

Pierre69,

Thanks for posting.


This could be caused by something in the platform, or something on the account side such as the connection not being subscribed to the correct data. I'd like to review your log and trace files for this item, which should not be posted publicly on the forum. You can send me your log and trace files so that I may look into what occurred by going to the Control Center-> Help-> Email Support. Please ensure 'Log and Trace Files' is checked to include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 3654109 ATTN: Drew

[Pierre69]

it was done just now
Thanks