Hi, I have newly downloaded and installed Ninjatrader 8 and have connected to cTrader and the connection shows green. However there is no chart data showing at all. I have restarted several times but no change. Any suggestions please? Thanks.
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Hello IanMac,
Thank you for your inquiry.
I'd be happy to assist. I just need a bit of additional information. So I may accurately assist you, please answer all of the following questions:- What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.? or 8.0.?.?)
- What instrument symbol (and expiry if applicable) have you selected? For example, ES 03-22, AAPL, EURUSD, etc.
- (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.
- Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
Zachary S.NinjaTrader Customer Service
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