Cannot log into Ninja Continuum account

[cnecorp]

Hi
I haven't logged into my trading account for a year. Just reinstalled the latest NT8 and tried to log in and it says invalid user or password. Mine is a live account and I do not have demo checked.
Can you help?

[NinjaTrader_ChristopherJ]

Hello cnecorp,

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

[jordi123]

I'm having the same problem

[NinjaTrader_ChristopherJ]

I'm having the same problem

First please reset your dns with the steps below.

• Go to the Windows menu
• Type CMD
• Right click on Command Prompt->Run as administrator
• Type ipconfig /flushdns then hit Enter
• Once finished close this window
• Open NinjaTrader

If this does not resolve the errors please shut down your PC then reboot your modem, restart your PC and let me know if you can then test your connection again.

If the issue persists the most common reason is that a firewall, antivirus or other protection software on your PC or on the network your computer is on is preventing a connection to the servers.

Please close NinjaTrader then disable any firewalls, also anti-virus or other protection software you may have running and close all other applications you may have running on your PC at this time then test once again.

[cnecorp]

Hi Chris

Log and Trace sent