NT8 stock charts not working (blank chart) with TWS and Interactive Brokers

[goodoldganzo]

Hello there,

somehow i can't get stock charts (i tried popular ones like MSFT and AMD) to load at all in NT8 using Interactive Brokers API. I don't even get stuck on loading: it just shows a blank chart without even time/price axis. The Forex ones work correctly.

i'm using TWS 981.3i and NT8. The connection between the 2 is successful, i've also bought the additional data feed from Interactive Brokers.

Any advice would be helfpul, i'm pretty excited to start trading with Ninja Trader. Thank you in advance for your time.

[NinjaTrader_Jason]

Hello goodoldganzo,

Can you please tell me what interval (Tick, Minute, Day, Renko, etc) you have selected in the charts. Please note that historical tick data is not supported with Interactive Brokers in NinjaTrader, so any tick based interval will not load historical data.

If you connect to the Kinetick EOD connection instead and create a Day chart for the MSFT, do you load the requested data?

[goodoldganzo]

Hello goodoldganzo,

Can you please tell me what interval (Tick, Minute, Day, Renko, etc) you have selected in the charts. Please note that historical tick data is not supported with Interactive Brokers in NinjaTrader, so any tick based interval will not load historical data.

If you connect to the Kinetick EOD connection instead and create a Day chart for the MSFT, do you load the requested data?

Hello Jason, thanks for your answer.

I selected "1 Minute" as the interval for the charts. I'm aware historical tick data is not present and i was thinking about just let the program run to get that eventually.

That said with Kinetick EOD set to "1 Day" i get the chart to print out.

[NinjaTrader_Jason]

Can you please send me your log and trace files so that I may investigate

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: Att Jason, 3641700