performance problem

[salaksi1]

Hello, I have a problem that the indicator signals do not appear until I reconnect again

Is there a solution to this problem?


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[NinjaTrader_Melissa]

Hello,

Thanks for the post.

So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.? or 8.0.?.?)
• Who are you connected to? This is displayed in green on the lower-left corner of the Control Center window.
• What is the 'Calculate' method for the indicator? You can find this by right-clicking, selecting Indicators, then reviewing the 'Calculate' setting for this particular one.

I look forward to resolving your inquiry.

[salaksi1]

1 The version number is 8.0.22.2
2 Connected to a CQG demo account I got from your site
3 Calculation method ON EACH TICK

[NinjaTrader_Melissa]

Hello,

Thanks for the reply.

I see that you're using a much older version of NinjaTrader 8. To update NinjaTrader, please follow the steps below:

• First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: https://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Select 'Download'
• Critical: Before running the installer, ensure NinjaTrader is closed.

Please let us know if the problem persists after updating.

[salaksi1]

I have the new version on another device
but the same problem

[NinjaTrader_Melissa]

Hello,

Thanks for the reply.

So I may test on my end, can I confirm that it's the Wiseman fractal indicator you are using? It appears to be so but I just wanted to confirm.

Please also send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 3622404

I look forward to resolving your inquiry.

[salaksi1]

No, it is not a fractal indicator
The name of the indicator is zonetrader
This is the seller's website

https://www.zonetraderpro.com/

They have sent you a ticket