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Getting error when attempting to update to latest version on Windows 11 machine

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    Getting error when attempting to update to latest version on Windows 11 machine

    Faulting application name: msiexec.exe, version: 5.0.25120.1000, time stamp: 0x38389c90
    Faulting module name: combase.dll, version: 10.0.25120.1000, time stamp: 0xa8eb2012
    Exception code: 0xc0000005
    Fault offset: 0x000000000009070d
    Faulting process id: 0x0x4DB4
    Faulting application start time: 0x0x1D86B8C14431B42
    Faulting application path: C:\WINDOWS\system32\msiexec.exe
    Faulting module path: C:\WINDOWS\System32\combase.dll
    Report Id: 2fd178a7-27b5-4812-a11a-a44fd7e097dc
    Faulting package full name:
    Faulting package-relative application ID:

    - System
    - Provider
    [ Name] Application Error
    [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}
    EventID 1000
    Version 0
    Level 2
    Task 100
    Opcode 0
    Keywords 0x8000000000000000
    - TimeCreated
    [ SystemTime] 2022-05-19T14:29:55.0889172Z
    EventRecordID 680
    Correlation
    - Execution
    [ ProcessID] 14976
    [ ThreadID] 11572
    Channel Application
    Computer ALIENWARE-M51
    - Security
    [ UserID] S-1-5-18
    - EventData
    AppName msiexec.exe
    AppVersion 5.0.25120.1000
    AppTimeStamp 38389c90
    ModuleName combase.dll
    ModuleVersion 10.0.25120.1000
    ModuleTimeStamp a8eb2012
    ExceptionCode c0000005
    FaultingOffset 000000000009070d
    ProcessId 0x187c
    ProcessCreationTime 0x1d86b8cdf7b7452
    AppPath C:\WINDOWS\system32\msiexec.exe
    ModulePath C:\WINDOWS\System32\combase.dll
    IntegratorReportId c70d8bec-d4e2-4103-8b08-d5a3301179f1
    PackageFullName
    PackageRelativeAppId

    + System
    - Provider
    [ Name] Windows Error Reporting
    [ Guid] {0ead09bd-2157-539a-8d6d-c87f95b64d70}
    EventID 1001
    Version 0
    Level 4
    Task 0
    Opcode 0
    Keywords 0x8000000000000000
    - TimeCreated
    [ SystemTime] 2022-05-19T14:29:57.0636246Z
    EventRecordID 681
    Correlation
    - Execution
    [ ProcessID] 14976
    [ ThreadID] 11572
    Channel Application
    Computer ALIENWARE-M51
    - Security
    [ UserID] S-1-5-18
    - EventData
    Bucket 1309409047810916093
    BucketType 4
    EventName APPCRASH
    Response Not available
    CabId 0
    P1 msiexec.exe
    P2 5.0.25120.1000
    P3 38389c90
    P4 combase.dll
    P5 10.0.25120.1000
    P6 a8eb2012
    P7 c0000005
    P8 000000000009070d
    P9
    P10
    AttachedFiles \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER. 81ee098f-501f-4aca-a3d8-6256fa04f309.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER. d8d45928-f759-4e87-9894-fdae65875895.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER. c08473c4-5912-4d8f-b37f-cc6698e0bc08.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER. b2e2e245-36fa-481b-8fae-fa82d9fdb1b3.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER. 910e6c1a-8d4f-4c84-ad9d-3ab61a4e46a3.tmp.xml
    StorePath \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArc hive\AppCrash_msiexec.exe_727478b4e193b1859f8b9c86 2ac0cf95cb58c7c1_59727ae0_45ac0787-ef40-43a0-9379-81efc1b6839d
    AnalysisSymbol
    Rechecking 0
    ReportId c70d8bec-d4e2-4103-8b08-d5a3301179f1
    ReportStatus 268435456
    HashedBucket 80bd695402d6407f722bf4976873befd
    CabGuid 0

    #2
    Hello,

    Is there a pop up error when trying to install? If so, what error is displayed?

    Comment

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