Restore Backup Archive Error

[larkmail]

I generated a backup export from my 8.0.25.0 production build.
Attempted to import on a different station and received the error "Restore Backup Archive Error" with no details within the log.
Attempted the import into both 8.0.26.0 and 8.0.25.0 but both generated the same error.

Not a fire. Just needing to understand what steps i've failed.
Thanks,

LM

[NinjaTrader_ChelseaB]

Hello LM,

Was the Configuration and NinjaScripts included with the backup file?

Is the second computer a clean environment or are there 3rd party scripts already imported on this system?

[larkmail]

I tried a few ways. one backup export with the configuration and one with just the necessity (e.g. indicators, etc.). VERY light export. Same results on both.
the Production and new stations are both clean with no 3rd party adds outside of a handful of examples provided by NT within the forums.
The one notable addon would be and example loaded from NT8 read/write to EXCEL but that's about all.

[NinjaTrader_ChelseaB]

Hello larkmail,

Please send an email to platformsupport [at] ninjatrader [dot] com so that I may request the backup file and examine this.
In the email please include a link to this forum thread.