Data feed failure at 9:35 am CST

[Fat Thor]

Did any one have a data feed failure at approx. 9:35 AM CST on 4/29.2022?

[dpvrkb]

Yes, I did, a restart fixed it. Disconnecting and reconnecting didn't help much, my DOM was still a mess with buys shown above the current price and charts not updating

[sandman]

Yes, same here. I used M2K with a CQG datafeed. At 9:36am, price jumped about 30 ticks down creating a gap in the chart.

[NinjaTrader_Zachary]

Hello All,

Thank you for your posts.

It seems that perhaps there may have been some kind of a hiccup with one of the historical data servers. I'm currently investigating which specific server that might be so I can report it to our server administrator. If you guys could please send me your log and trace files.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email:3590450 ATTN Zachary

With your log and trace files, I can see what server each of you is connected to so that I can test for issues on my end. In the mean time, connecting to a different historical data server should remedy the problem. You can connect to a new server by restarting NinjaTrader, as this forces a new connection the servers. You may need to do this a couple of times to ensure that you are on a different server that you were previously. You can identify the server from the 'Log' tab of the Control Center;

https://www.screencast.com/t/LQeNpZzZw4kM

I look forward to hearing from each of you.