Ameritrade Account Sync Issues

[larkmail]

I just recently moved an IRA account from InterActive over to an existing account in Ameritrade (i.e. it lists two accounts once connected to NJ).
When i submit orders via NJ they seem to not render the actual account status (e.g. i flatten a position in NJ and it does close out in Ameritrade but show's the position as still active and unchanged within NJ).

Once i disconnect the account from NJ and reconnect, the status of any instruments are then accurate again.

Any clue?

[NinjaTrader_Spencer]

Hello larkmail,

Thank you for your post.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 3576436 ATTN Spencer F.