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Interactive Brokers connection yellow, no data

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    Interactive Brokers connection yellow, no data

    I have the right version of TWS, as outlined here: https://ninjatrader.com/ConnectionGu...nnection-Guide

    Can't find any solutions on the forum.

    No luck with reinstalling/restarting.

    #2
    Hello leisure,

    Thank you very much for your post and welcome to the NinjaTrader forums!

    I would like to take a closer look at your platform's log & trace files, as they should indicate why you are not able to connect.

    You can send me these files by clicking on Help > Email Support.

    Please also leave the following note in your email, this ensures we can associate it with your post:

    ATTN Manfred 3540237

    I look forward to your email!
    Manfred F.NinjaTrader Customer Service

    Comment


      #3
      Hi Manfred,

      Thank you for looking at my log + trace files so promptly!

      (Un?)fortunately, I just tried connecting again and it is a green light now. If this issue arises again I will update the thread

      Comment


        #4
        Hello leisure,

        I'm glad to hear you were able to connect!

        It is possible that Interactive Brokers had a brief downtime, e.g. for maintenance. This usually occurs between 23:45 - 00:45 Eastern Time, based on their publicly available Current System Status page, but might have been pushed slightly later today, which would roughly fit with the times during which you've encountered these issues.

        If e.g. only the API service is down, you would still be able to connect via TWS, but not via NinjaTrader, which would explain these errors.

        Should this recur, please don't hesitate to let us know!
        Manfred F.NinjaTrader Customer Service

        Comment

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