I can not connect to Demo server

[EdwardFernandez]

I created a demo account today and when I try to connect to Continum Demo, this message appears:

Continum ninjatrader (demo): unable to connect to the remote server

Thanks a lot

[NinjaTrader_JustinD]

Hello EdwardFernandez,

Thank you for your message.


This type of error message indicates that there is a connection loss between your computer and the NinjaTrader servers. I have detailed a few general network troubleshooting steps below that may resolve this error for you (test for the issue after each step):

• Restart NinjaTrader 8
• Restart your PC
• Restart your modem/router

• Ensure that all available updates for your PC are installed from the Windows Settings > Update and Security page. Be sure to close NinjaTrader and restart your computer after any updates are installed.

• Disconnect and reconnect to your network
• Disable your VPN service (if applicable)
• Clear your DNS: Open the Command Prompt > type in 'ipconfig /flushdns' > press 'Enter' on your keyboard
• Ensure that you have the Documents\NinjaTrader 8 folder on the list of exceptions for your firewall, antivirus, or backup programs and software
• If possible, try running your computer directly to your router/modem using an ethernet cable, or vice versa, through a WiFi connection if already hard-wired in

An uninstall and re-install of NinjaTrader 8 may possibly fix this error as well.


Please let me know if any of these steps resolve the error for you, and feel free to ask any additional questions you have as well.