Huge lag in order processing

[cryfgg]

There is a huge lag in my ordering processing. NT8 is not processing my orders has it usually does (within 1-2 seconds); This is the first time I'm experiencing this with NT8. I'm only experiencing this on my Live trades.

A few minutes ago, I cancelled a trade, but it was taking forever to process. It later looked like NT8 processed the cancel when it disappeared from my screen, but it didn't actually cancel it. I was about switching my focus to other stuffs when i noticed that NT8 has opened a new position; which was the order I thought NT8 cancelled. That's a very risky behavior by NT8 because I could've easily not have been aware of that position.

Is there an order routing issue on your end?

Trace Files Can be Found here

[NinjaTrader_Clayton]

Hello cryfgg,

Thank you for the message.

It appears you sent two emails to the Platform Support team directly and also posted the same message within the Forum.

We have merged your two emails together and responded to them directly.

Please continue to follow up with our direct email messages.

You may search your email inbox for the following number to find our relevant emails.

• 3539066