Chart will not load after connecting to live account

[FutureCord]

I'm connected and have the green light but when I load a new chart no data shows.

I closed the program completely and re-connected, but this did not fix the issue. It seems like this happened as soon as I switched from a demo account to my live account.

I'm using Ninjatrader 8.

[NinjaTrader_Zachary]

Hello FutureCord,

Thank you for your post.

I'd be happy to assist you with this. So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.? or 8.0.?.?)
• Who are you connected to? This is displayed in green on the lower-left corner of the Control Center window.
• Who is your broker?
• What instrument symbol (and expiry if applicable) have you selected? For example, ES 03-22, AAPL, EURUSD, etc.
• (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.
• Are there errors on the Log tab of the Control Center? If so, what do these errors report?

I look forward to your response.