Connection lost to the NinjaTrader Information Server: is-us-nt-001.ninjatrader.com

[vivekniwas]

Why I am getting this error. Is there a way to avoid NnjaTrtader from crashing when this happens.
E.g. any specific Exception that may be caught in the code to avoid from Crashing and continue.

2022-03-11 16:49:36:745|1|1048576|NinjaTrader has detected your system is entering a suspended state
2022-03-11 19:49:40:775|3|4|Unable to load server side config file: The remote name could not be resolved: 'license2.ninjatrader.com'
2022-03-11 20:17:16:021|1|1048576|NinjaTrader has detected your system has recovered from a suspended state
2022-03-11 20:17:20:947|3|2|Connection lost to the NinjaTrader Information Server: is-us-nt-001.ninjatrader.com
2022-03-11 20:17:30:991|1|2|Using HDS (is-us-nt-001.ninjatrader.com/31658)
2022-03-11 20:17:33:509|1|2|Connection restored to the NinjaTrader Information Server: is-us-nt-001.ninjatrader.com
2022-03-11 20:17:45:157|0|4|Unhandled exception: Signature expired: 20220311T214930Z is now earlier than 20220312T010244Z (20220312T011744Z - 15 min.)

[NinjaTrader_Jason]

Hello vivekniwas,

Am I correct your computer goes into hibernation mode at 16:49:36? Please note that NinjaTrader can't run when your computer goes into hibernation mode. I suggest to shut down NinjaTrader before your computer goes into hibernation mode or avoid hibernation mode while NinjaTrader is running.

Do you always experience the unhandled exception when you experience a connection loss with the Information Server after your computer comes out of hibernation mode?

[vivekniwas]

Yes thats true .

[NinjaTrader_Jason]

I recommend to avoid hibernation mode whenever NinjaTrader is running on your computer to avoid the connection loss and unhandled exception.