Having Problem with Interval Settings

[demarcog]

Hello,

Having a strange problem I have time intervals setup for 60 240 1400 etc and regarardless of which I choose "1 Minute" appears in the interval field and the chart paint a 1 minute chart.

thank you
glen

[NinjaTrader_Zachary]

Hello Glen,

Thank you for your inquiry.

What part of the chart are you referring to? Does this happen in the Data Series window or from the Interval Selector drop down on the chart?

Does this happen on all of your charts or only a specific chart?

Do you use any third party add-ons?

Do you experience the same behavior on a brand new chart in Safe Mode? To test this, please open the platform in Safe Mode.

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Once you have opened the platform in safe mode:

• Reconnect to your data provider from the 'Connections' menu
• Please open a new chart with no custom bar types/indicators/templates and test for issues.
  • Please note this will not delete your workspace however the new blank workspace will be named Untitled. If you have a workspace already named "Untitled," however, you will not want to save the workspace when exiting NinjaTrader, otherwise, it will overwrite it.

I look forward to your response.