support forums

[Rieljohn9]

Hi I can't log in to my Ninjatrader platform I have Ninjatrader 8 64bt. can you please help me get in or call me at
thanks John

[NinjaTrader_Melissa]

Hello John,

Thanks for the post.

We would not be able to initiate a call from a form post.

Please open a support ticket with us by emailing us your platform's diagnostic files. This will also allow us to determine why you are unable to connect.

You can do this by going to the Control Center on NinjaTrader 8 then finding Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default. Next, click Send on the form.

You could alternatively send us the files manually to PlatformSupport[at]ninjatrader[dot]com.

Please follow the steps below to manually attach your log and trace files to your email so we may investigate this matter further.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to "Documents" > Open the "NinjaTrader 7/8" folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to your email.
• Once complete, you can delete these compressed folders.

Additionally, I have removed your phone number from this post to protect your privacy.

We look forward to resolving your inquiry.