Outlook Mail Settings Issue

[larkmail]

As or January 28th 2022 I'm receiving the following error when generating/testing emails:

"There was an error sending a mail message: Failure sending mail. Unable to connect to the remote server A connection attempt failed because the connected party did not properly respond after a period of time or established connection failed because connected host has failed to respond"

Has anyone else had this occur recently?
Appreciated,

LM

[NInjaTrader_MaxH]

Hello larkmail,

Thank you for your post.

For your inquiry, this error message indicates an inability for your computer to successfully connect with the NinjaTrader servers.
I've detailed a few general network troubleshooting steps below that may resolve this error for you (test for the issue after each step):

• Restart NinjaTrader 8
• Restart your PC
• Restart your modem/router
  Ensure that all available updates for your PC are installed from the Windows Settings > Update and Security page. Be sure to close NinjaTrader and restart your computer after any updates are installed.
• Disconnect and reconnect to your network
• Disable your VPN service (if applicable)
• Clear your DNS: Open the Command Prompt > run the command ipconfig /flushdns
• Ensure that you have the Documents\NinjaTrader 8 folder on the list of exceptions for your firewall, antivirus, or backup programs and software
• If possible, try running your computer directly to your router/modem using an ethernet cable, or vise versa, through a WiFi connection if already hard-wired in

Please let me know if I may help you further.

[larkmail]

Thank you. Will walk through the steps and follow up. should the issue persist.

LM

[larkmail]

As an update:

I've walked through the listed possible solutions and nothing changed. Still unable to send mail via outlook.
additionally, i uninstalled Windows update KB4023057, as it was installed on the 28th (when sending began to fail), in the event that it was relative. no change.

I've gone ahead and added a Gmail address to the "Share service" to resume my strategy email notifications but would love to return to outlook, at some point.

There's no immediate need for a solution but did want to update this post in the event that others start running into similar issues.
Thanks,

LM