Take profits canceled

[nikorrriko]

Hi,

Sometimes, I'm getting my Take Profits canceled for no reason.
My original order is an OCO. 2 TP and 2 SL.
It's not a code, just a regular OCO.
I attached a print out of the LOG when it happened today.

Any ideas why this is happening ?

Thank you !
Nicolas

[NinjaTrader_Spencer]

Hello nikarrriko,

Thank you for your post.

CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

Then please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 3450771 ATTN Spencer

Also, please answer all of the following questions:

• When did this most recently occur?
• What Order ID was assigned to this order? You can check in the Executions or Orders tab of the Control Center.
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[nikorrriko]

Thank you, email sent !