logon failed ninja8

[Mohamed Saleh]

what is solution ???

[NinjaTrader_Jason]

Hello Mohamed Saleh,

Can you please troubleshoot the connection error with the steps below. Test for the connection error after each step.

• Restart NinjaTrader
• Restart your modem and (if applicable) router
• Restart your PC
• Clear your DNS
  -Open the Command Prompt: https://www.howtogeek.com/235101/10-...in-windows-10/
  -In the command prompt, run this command: ipconfig /flushdns
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
• Ensure that your computer is not turning off your Network Adapter to conserve power:
  -Right-click on your Start button
  -Select 'Device Manager'
  -Expand 'Network Adapters'
  -Right-click on your Network Adapter and select Properties > Power Management
  -Uncheck 'Allow the computer to turn off this device to save power' option
  -Click 'OK' to save the changes
  -Do this for all Network Adapters

If the issue remains, please send me your log and trace files so that I may investigate.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: Att Jason, 3426830