Unable to connect a demo rithmic account via plugin

[rony123]

Hello,
On ninjatrader 8.0.24.3 or 8.0.245,

a few days ago i could connect to rithmic via the plugin now i can't,. only directly


and I can connect to the plugin in a virtual machine Vmware.

Can anyone please help me?

Rony

[NinjaTrader_Emily]

Hello Rony,

Thank you for your note.

It sounds like you're using an older version of NinjaTrader 8. To update NinjaTrader to the latest version (8.0.25.0), please follow the steps below:

• First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: https://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Select 'Download'
• Critical: Before running the installer, ensure NinjaTrader is closed.

Please test your connection with the plugin after the update. If the behavior persists, please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please include a link to this forum post and reference the following ticket number in the body of the email: 3423484 ATTN Emily


Please let us know if we may be of further assistance.

[rony123]

Thanks Emily,

I updated NinjaTrader to the latest version,

and now everything is working fine!


Rony.

[rony123]

Hi all,

After creating a new demo account rithmic, ninjatrader cannot connect directly or via the plugin of R-Trader Pro.

Rony.

[NinjaTrader_Emily]

Hello Rony,

Thank you for the update.


I would like to review your platform's diagnostic information to see what is happening with the connection. Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please include a link to this forum post and reference the following ticket number in the body of the email: 3423484 ATTN Emily


I appreciate your patience and look forward to resolving this item.

[rony123]

Thanks Emily,

I solved the problem by updating R-TRADER PRO in version 17.1.0.


Rony